IMPORTANT NOTICE: indonesiaevisa.online is a private, third-party visa processing agency. We are NOT affiliated with the Government of Indonesia or the Directorate General of Immigration. Applicants may choose to apply for their visa directly via the official government portal without utilizing our services and paying our professional agency fee.
1. Acceptance of Terms
By accessing, browsing, or utilizing the services provided by indonesiaevisa.online ("the Website", "we", "us", or "our"), you ("the User", "the Applicant") acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our Website or services.
2. Description of Services
indonesiaevisa.online acts as a specialized intermediary bridging international travelers with the Indonesian immigration system. Our services include, but are not limited to:
- Reviewing application data for typographical errors or omissions.
- Digitally formatting and compressing passport scans and biometric photographs to comply with ICAO and Indonesian immigration standards.
- Providing secure, global payment gateway solutions that accept international currencies without the frequent declines experienced on domestic Indonesian banking portals.
- Submitting the finalized application to the Directorate General of Immigration on your behalf.
- Delivering the approved e-Visa securely to your email address.
3. Fees and Payment
The total cost displayed at checkout on indonesiaevisa.online consists of two distinct components:
- Government Fee: The mandatory visa levy mandated by the Republic of Indonesia (e.g., IDR 500,000 for the B1 e-VOA).
- Professional Service Fee: The charge for our value-added document formatting, review, and expedited processing services.
By submitting your application and authorizing payment, you agree to pay the total cost. You acknowledge that our service fee is non-refundable once our agents have initiated the review and formatting process.
4. Refund Policy
We maintain a transparent refund policy tailored to the nature of digital visa processing:
- Full Refund: Granted if you request cancellation before we have submitted your application to the Indonesian Immigration system.
- Visa Rejection: If the Indonesian Government rejects your visa application, the Government Fee is strictly non-refundable by Indonesian law. In such rare cases, we will review the rejection reason and, at our discretion, may refund our Professional Service Fee.
- No Refund: Once the visa has been successfully issued and delivered to you, no refunds (partial or full) can be provided under any circumstances.
5. Limitation of Liability
To the maximum extent permitted by applicable law, indonesiaevisa.online and its parent company, affiliates, partners, and employees shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from:
- Delays in processing by the Directorate General of Immigration.
- Refusal of visa issuance or denial of entry at the Indonesian border.
- Losses resulting from applicants providing incorrect passport data, flights, or other required details.
If you have any legal inquiries regarding these terms, please contact our legal department at legal@indonesiaevisa.online.